Política de reembolso
Last Updated: 15 July 2026
LOOMPERSS MARKETING LTD is committed to providing high-quality digital educational products.
Because all products sold through our website are delivered digitally and become immediately accessible after payment, purchases are generally considered final.
Eligibility for Refunds
Refunds may be approved when:
- A duplicate payment has been made.
- The customer was charged incorrectly.
- The purchased file cannot be accessed due to a verified technical issue.
- The digital product is permanently corrupted and cannot be replaced.
- The customer did not receive the purchased product due to a confirmed delivery failure.
Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind.
- Accidental purchases.
- Lack of product compatibility where system requirements were disclosed.
- Failure to read the product description.
- Dissatisfaction based on personal preference.
- Requests submitted after the product has been downloaded or accessed, unless required by applicable consumer protection laws.
Refund Request Procedure
Customers should contact:
Please include:
- Order number
- Full name
- Email address used for purchase
- Description of the issue
Refund requests are normally reviewed within two business days.
Approved refunds are returned using the original payment method.
Fraud Prevention
We reserve the right to refuse refund requests where abuse, repeated refund activity or fraudulent behaviour is suspected.
DIGITAL DELIVERY POLICY
Last Updated: 15 July 2026
LOOMPERSS MARKETING LTD exclusively supplies digital products.
No physical goods are sold or shipped.
Delivery Method
After successful payment, customers receive access through one or more of the following:
- Download page
- Download link by email
- Customer account area (where applicable)
Delivery Time
Most purchases are delivered immediately.
In exceptional circumstances involving payment verification or temporary technical issues, delivery may require up to 24 hours.
Download Availability
Customers are encouraged to download purchased products promptly and keep a secure backup.
Failed Delivery
If access has not been received within one hour of purchase, customers should contact:
Our support team will investigate and resolve verified delivery issues as quickly as reasonably possible.
Customer Responsibilities
Customers are responsible for:
- Providing a valid email address.
- Ensuring inbox capacity.
- Checking spam or junk folders.
- Maintaining compatible software required to access PDF or other downloadable file formats.